Your Contract

Unless otherwise stated on the confirmation invoice your contract is with Major Travel Plc hereinafter referred to as "The Company" whose registered office is at 28/34 Fortess Road London NW5 2HB and who act as principal under CAA ATOL Licence number 2933. Please read the booking conditions carefully before you commit to a firm booking:

Consumer Protection
The air holidays and flights on this site are ATOL protected, since we hold an Air Travel Organizer's license granted by the Civil Aviation Authority. Our ATOL number is 2933. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information,

visit the ATOL website at www.atol.org.uk

Booking Conditions
The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph " Inclusive holidays".

This contract is made under the terms of these Booking Conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.

For Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company acts as a booking agent. Your contract is with the suppliers and their conditions apply.

Any booking made by you on our website or otherwise shall be deemed an offer by you to purchase the relevant travel arrangements.

No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice.

Alteration and Cancellation of Airline Tickets
Airline tickets are not transferable under any circumstances. Name changes are not allowed on a booking even if the ticket is not yet issued. The following cancellation fees may apply to the ticket you have purchased:

Before Ticketing

Amendment change of date or itinerary: £25.00
Cancellation of Booking: loss of deposit.

After Ticketing
Some tickets carry 100% cancellation fee.

A change of departure date will be treated as a full cancellation the 100% cancellation fee if appropriate will apply.

Cancellation fee on partially refundable airline tickets; from £75 to a maximum of £ 175. Some airlines allow a change of return date for a fee.

A partially used ticket has very little refund value, if you have not used parts of your tickets please return the documents to us, we will endeavour to recover a partial refund, if applicable.

Please note that we act as agents of the airlines, you have to abide by their rules and conditions.

Check in Procedure
As a rule you must check in at the airport at least 2 hours before departure for long haul travel and 1 hour for short haul. Some airlines require a longer check in time, we will advise you if this is the case. We cannot be responsible for you missing a flight due to lateness in check in at the airport.

Travel/Passports and Visas
When you travel with the carrier, the carrier’s conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from the date of entry. We do not accept any responsibility if you do not comply with the regulations.

Travel to the USA
Most visitors to the United States enter the country as tourists. With the introduction of visa free travel to citizens of 27 countries, it is now possible for many travelers, including British citizens, to enter the United States without a visa under the Visa Waiver Program (WVP). Visa free travel is also available to qualified travelers who enter the United States on business or in transit.

Citizens of the following countries: Andorra, Australia, Austria, Belgium Brunei, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom may travel visa free under the Visa Waiver Program if they meet ALL of the following requirements:

• The traveller is a citizen of one of the countries named above, traveling on a valid, individual machine readable passport. Note: A passport indicating that the bearer is a British Subject, British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen, or British Protected Person does not qualify for travel without a visa. A passport which states holder has Right of Abode or indefinite leave to remain in the United Kingdom does not qualify for visa free travel;

• Traveling for business, pleasure or transit only;

• Staying in the United States for 90 days or less;

Important: Some travelers may not be eligible to enter the United States visa free under the VWP. These include people who have been arrested, even if the arrest did not result in a criminal conviction, those with criminal records, (the Rehabilitation of Offenders Act does not apply to U.S. visa law), certain serious communicable illnesses, those who have been refused admission into, or have been deported from, the United States, or have previously overstayed on the VWP. Such travelers must apply for special restricted visas. If they attempt to travel without a visa, they may be refused entry into the United States.

Please note: that if you are from a Visa Waiver Program country and you have had your passport issued on or after 26 October 2005 you will need a passport with a digital photograph. Citizens of France, Italy and Austria with passports issued after this date might need to obtain a US visa. All other countries participating in the Visa Waiver Program will normally issue passports with digital photos from this date.

Children and infants must obtain their own machine readable passport.

For further information visit the US Embassy Website: www.usembassy.org.uk

Health
Please check the various health requirements for the country you are visiting.

Transit
Although you may not leave the airport while in transit you will need a visa for the country of transit if applicable.

Payment
You may pay us by credit or debit card, cheque or cash. The company will not accept responsibility for cash lost in the post. If your travel documents are being paid by a third party who is not travelling with you we will require written authorisation to be provided by the cardholder. All documents will be posted to the billing address of the cardholder.

Ticket Delivery
You can collect your travel documents from our office. Or we can mail them to you by first class mail free of charge if you book at least 7 days before departure. A charge of £10.00 will be made for special delivery or registered mail if departures are within 7 - 4 days. This does not apply if delivery to republic of Ireland or overseas - see tickets on departure.

Tickets on Departure
We can arrange free tickets on departure to most airports, however some regional airports and some airlines impose a charge for issuing tickets on departure.

Lost Tickets
Most tickets are electronically issued (e-ticket) An itinerary will be issued and will have to be Presented at the check-in desk. This service is free of charge.

However some airlines who do not operate e-tickets will impose a ticket on departure fee if you are travelling within 96 hours. Charges are as follows;

Any ticket on departure to London Gatwick will be £65.00 and London Heathrow will be £55.00

All other regional airports - please call our reservation team.

Alteration by the Company
The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. Should a scheduled change occur we will endeavour to minimise the inconvenience you may experience, we cannot however offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure.

Please check your travel documents carefully, the Company must be advised of any error within 72 hours of receipt

Special Request
These will be passed on to the relevant supplier but cannot be guaranteed by the Company.

Travel Insurance
We strongly recommend that you take out travel insurance for your whole journey.

Car Rental/Hotel Reservation
Should you be unable to present your car or accommodation vouchers to our suppliers You may be charged again for the services locally, this may be at a higher cost. We will only refund you the amount you have paid us before departure.

INCLUSIVE HOLIDAYS

Major Travel Price Policy
All prices are based upon costs and exchange rates as shown in the relevant brochure or on currant rates at the time of quotation for tailor-made holidays.

After a confirmation invoice has been issued, unless you the holiday is fully paid, the price of your holiday is subject to the possibility of surcharge in certain limited circumstances. However a surcharge will only be levied solely to allow for variations in transportation cost, including the cost of fuel, increase in normal published airfares, taxes and fees chargeable for services such as landing taxes or embarkation fees at ports or airports. Even then the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendments surcharge) before passing on any surcharge to you. Surcharges will be notified by a revised Confirmation invoice sent to you.

If a surcharge would increase the total holiday price shown on your original invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised invoice and obtain a full refund of all payments made to the company at that time.

You may wish to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at that time.

The balance of the price of your holiday must be paid at least 56 days before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in paragraph 4 below. If after confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form. This must be accompanied by a payment of £25 to cover our administration costs

Cancellation
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and in addition may apply cancellation charges up to the maximum shown below.

Major Travel will make every effort to assist you if you wish to alter your arrangements, if you are prevented from taking your holiday you may transfer your holiday to another person provided that:

1- You request the transfer in writing giving a reasonable amount of time for the changes to be communicated to the suppliers.

2- Your request is accompanied by documentary proof of the reason for the transfer.

3- You and the transferee will be jointly responsible for any additional charges imposed by the suppliers providing the components parts of the holiday as well as any administration charges we will agree upon.

IMPORTANT
Please note that all our holidays are on scheduled airlines. Once a booking is made even if the tickets are not issued we cannot do a name change. The previous booking will have to cancel and a new booking made. We cannot guarantee that we will be able to provide an airline ticket on the same airline at the same price that on the previous booking. Further more after a ticket is issued the airlines cancellation fees will apply. Some airlines charge 100% cancellation fees.

NOTE: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.

Insurance cover taken through Major Travel cannot be cancelled, premiums remain payable in full and are not to be taken into account in the total holiday price for the purpose of calculating cancellation charges.

Changes
Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor, and we will advise you or your travel agent at the earliest possible date. Flight timings and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a major change becomes necessary, we will inform you or your travel agent as soon as reasonably possible if there is time before departure. When a major change occurs, provided it does not arise from circumstances amounting to Force Majeure (see below), you will have the choice of either accepting the change of arrangements, taking another available holiday from us, or canceling your holiday and receiving a full refund on all monies paid. A major change is one that we make to your holiday arrangements before departure that involves changing your outbound or arrival airport, time of departure or return by more than 12 hours, offering accommodation of a lower standard for a whole or substantial part of your holiday. All other changes will be treated as minor changes. You may accept the modification, you may change your booking to another available holiday or you may cancel and receive a full and prompt refund. If you choose another holiday, which is more expensive, you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. If you cancel and receive a full refund following a significant modification made for any reason other than Force Majeure you will receive the following minimum compensation, calculated according to the number of days prior to departure that you are notified of the change.

Days prior to Departure Date Compensation when

Notification of Change is sent Per Person:

More than 42 days £10
29-42 days prior £20
15-28 days prior £25
0-14 days prior £30

In no case will we cancel your holiday less than 56 days before the scheduled departure date except for the reason of Force Majeure or failure on your part to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard.

Force Majeure

means unusual and unforeseeable circumstances beyond the control of the party by whom this exception is pleaded, the consequences of which could not have been avoided even if all due care had been exercised. The circumstances may include but are not limited to: war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), technical problems with transport, machinery equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions.

If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.

RESPONSIBILITIES OF THE COMPANY

The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. The descriptions, information and opinions given in this brochure by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing. The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company before departure is not as described and not of a reasonable standard. The Company also accepts liability if you suffer death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care.

The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation, namely the Warsaw Convention 1929 (as amended), the Berne Convention 1961, the Athens Convention 1974,the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request. If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and/or assistance with legal fees up to £5,000 per Booking Form, such contributions to be repaid to the Company out of any judgement or insurance payment you subsequently obtain.

YOUR RESPONSIBILITIES
(a) General information concerning passport, visa and health requirements applicable to UK Citizens is set out in the brochures. However, such requirements are subject to change and you must check current requirements before departure. It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. The Company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.

(b) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No creditor refunds will be given for lost, mislaid or destroyed travel documents.

AIRLINES & OTHER SUPPLIERS
(a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions, which limit and/or restrict the suppliers' liability.(Copies are available on request - please allow 28 days).

(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.

(c) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier.

Holiday Problems
If you have a problem during your holiday, please inform the relevant supplier (e.g. Hotel) and resort representative immediately who will endeavor to put things right. Please follow this up within 28 days of your return home by writing to our Customer Services Department at 28/34 Fortess Road, London NW5 2HB giving your original booking reference number and all other relevant information. It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if you wish) be referred to Arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. Full details are available from the Association of British Travel Agents, 55-57 Newman Street, London W1P 4AH.